SPECIAL TERMS AND GENERAL CONDITIONS OF SALE
According to Algerian law, all travel agencies must have a licence from the Ministry of Tourism to sell travel and tourist services to the public. The licence number for Zazer Travel is 4344. The regulations for Zazer Travel’s trips are established in accordance with Algerian laws on the organisation and sale of travel. Registration for one of the trips offered by Zazer Travel automatically entails acceptance of the general conditions of sale and the special conditions set out below.
RESPONSIBILITY :
-No refund will be made under any circumstances if the customer fails to arrive at the time and place specified in the travel document (departure by Air or Bus, the customer is obliged to arrive on time), or if any document required for the trip or holiday is not presented (passport – visa – vaccination certificate – booking form – travel insurance….).
-Customers are solely responsible for their belongings.
-Should the customer be hospitalised, he/she will bear the cost of purchasing another travel ticket.
-We reserve the right to repatriate any customer whose behaviour is incompatible with the principles and laws in force, and without prejudice or prior notice.
-Should the customer have a personal problem (passport, missing document, search, etc.), the agency will not take responsibility for the customer. The customer is responsible for his or her own transport to the hotel and other expenses.
-Prior to the conclusion of the contract, the travel agency must provide the customer with a written document containing the essential information about the travel or holiday services, such as the destination, means of transport, accommodation, meals, itinerary, administrative formalities, visits, cancellation conditions and the possibility of taking out cancellation insurance or specific insurance.
OTHER COSTS PAYABLE BY THE CUSTOMER :
– Extra collection charges for payments by cheque from abroad or by bank transfer from abroad .
– Visa fees, airport taxes: according to the information specified in the technical file for the chosen trip and to be checked with the relevant authorities.
-Fees for tours not included in the programme, tips, miscellaneous expenses such as drinks in hotels and restaurants, all changes to the menu not provided for during the stay and not ordered in advance, personal expenses.
RATES :
Should the price change, ZAZER TRAVEL will inform the participant by post at least 20 days before the departure date.
CANCELLATION :
CANCELLATION BY THE CUSTOMER
All requests for cancellation must be sent to the ZAZER TRAVEL agency as soon as possible by a written means of communication guaranteeing acknowledgement of receipt. The cancellation date shall be deemed to be the date of cancellation for the purposes of applying the cancellation charges in accordance with the scale shown below:
Until 21 days before the departure date: 30% of the total price of the trip
15 days before the departure date: 50% of the total cost of the trip
Less than 7 days before the departure date: 75% of the total price of the trip
3 days before departure date: 100% of the total price of the trip
CANCELLATION BY THE AGENCY
In case of ZAZER TRAVEL Should it exceptionally cancel the trip or holiday, either because it does not have a sufficient number of participants, or for reasons of force majeure and/or for reasons relating to the safety of the customer, the latter will benefit from a full refund of the sums paid. ZAZER TRAVEL will also do its utmost to offer you another travel option.
CLAIMS:
We are fully committed to providing the highest quality travel services, but we understand that sometimes problems can occur. Should you have any concerns or complaints about your trip, please follow the procedure below to inform us of your situation.
Report the problem locally: If you encounter a problem during your journey, immediately inform our local representative or the service provider concerned. They’ll do their best to resolve the situation on the spot.
Contact our customer service department: If the problem has not been resolved to your satisfaction during your trip, you should contact us within 15 days of your return date using the contact details provided in the travel documentation we have given you.
Provide details of your claim: Please provide us with all relevant details of your request when you contact us, including dates, names of people involved, ticket booking numbers, travel references and any other information that may help us to understand and deal with your request effectively.
Complaints handling times: We are committed to handling all complaints as quickly as possible. However, the processing time may vary depending on the type of claim and the circumstances. We’ll keep you informed of the progress of your complaint and do everything we can to resolve it satisfactorily.
Please also consult the special conditions of your travel contract for information specific to your booking.
PERSONAL DATA PROTECTION :
-When registering, customers are required to provide truthful and accurate information. The booking will be cancelled in the event of any false information.
-Customers’ personal data will be treated with the strictest confidentiality when processing their reservation.
